Refund and Returns Policy
Effective Date: February 19, 2025
At Sheertopix, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your shoes, we are happy to offer a return or refund in accordance with our policy. Please review the details below for more information about our return and refund procedures.
1. Returns
We accept returns within 30 days of purchase. To be eligible for a return, the following conditions must be met:
- The item must be unused and in new condition.
- The item must be in its original packaging, including tags.
- You must have proof of purchase (order number, receipt, or confirmation email).
To initiate a return, please contact us at info@sheertopix.xyz with your order number and the reason for the return. Once your return request is approved, we will provide you with instructions on how to return your item.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Customized or personalized footwear.
- Sale or clearance items, unless damaged or defective.
- Gift cards or vouchers.
If you are unsure whether your item qualifies for a return, please contact our customer support team.
3. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If the return is approved, we will issue a refund to your original payment method within 5-7 business days.
Please note:
- Shipping Costs: Original shipping fees are non-refundable, except in cases of damaged or incorrect items. If you received a damaged or incorrect item, we will cover the cost of return shipping.
- Restocking Fee: Sheertopix reserves the right to charge a restocking fee if the item is returned in a condition that is not new or in its original packaging.
4. Exchanges
If you wish to exchange your item for a different size, color, or style, please follow the return process and place a new order for the desired item. Once we receive your returned item, we will process the exchange accordingly.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving the product with photos of the damage. We will either send you a replacement or issue a full refund, including return shipping costs if necessary.
6. How to Return an Item
To return an item, follow these steps:
- Contact Us: Email info@sheertopix.xyz with your order number and return request.
- Return Approval: Wait for our team to approve your return and provide you with return instructions.
- Pack the Item: Return the item in its original condition, including all packaging and tags.
- Ship the Item: Send the item to the address provided by our customer service team. We recommend using a trackable shipping service.
7. Shipping Costs
Unless the return is due to a defective or incorrect item, you are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return arrives safely. Sheertopix is not responsible for any lost or damaged returns.
8. Contact Us
If you have any questions about our Refund and Returns Policy, please don’t hesitate to reach out to our customer service team:
Email: info@sheertopix.xyz
Phone: 517-607-4279
Website: https://sheertopix.xyz
This Refund and Returns Policy is effective as of February 19, 2025, and will remain in effect until any updates are posted.